FAQ

Your dog or cat will be bathed, dried, nails trimmed / pads shaved, ears cleaned, bushed and combed with some light trimming on the face. This is recommended for in between full grooming.

Selected retail shampoo bottles can be returned for refilling at a reduced cost. Ask the salon which
products are eligible.

We can assist existing customers with specialist product orders on request, subject to availability
from our suppliers.

Yes. We offer an insured pet taxi service, with pet first aid-trained operators and restraint systems.
Please ask about booking, pickup area and pricing.

Yes. Professional hand stripping and hand scissoring may be available for suitable dogs, with
additional charges for these time-intensive services.

We can discuss medicated or specialist shampoo use, including veterinary recommendations, to
determine what is appropriate for your pet.

Only with the owner’s permission, as pets may have allergies, dietary restrictions or other medical
considerations.

Not necessarily. We have a spacious enclosed pen area that can offer an alternative to crating when
appropriate. Accommodation depends on each pet’s needs and safe supervision.

A small dog’s groom typically takes about two hours. Size, coat, styling requirements and individual
care needs can increase the time. We contact you when your pet is ready.

Our facilities can accommodate appropriately assessed dogs up to 250 pounds, with electric hoist
assistance available for bathing oversized dogs when appropriate.

Please discuss any relevant medical conditions, medication, mobility issues or behavioural concerns
before booking. We assess what handling and grooming we can safely provide on an individual basis.

Yes. We welcome senior pets and consider age-related comfort, mobility and medical needs when
planning grooming. Some pets may benefit from a specialised appointment.

We currently do not offer a mobile grooming service. We offer in home nail trimming for both dogs and cats. If your dog or cat needs grooming, we do offer the pet taxi service. Please call for more information. 

We do not offer online booking. Every pet has different grooming requirements and the time needed for an appointment can vary considerably, depending on breed, size, coat type and condition and individual needs. 

Please contact the salon directly to book an appointment.  

Yes, we offer a selection of pet grooming products in our salon from shampoos to health care and pet wellness products for purchase. We only sell consumables we have personally used in our salon so you can buy with confidence knowing our team have tried and tested the products.

While we have a base price, our prices are based on the time it takes to complete what is needed to be done safely and stress free. A short coat will fall on the lower end of the price scale and a long haired coat will fall on the higher end of the price scale due to the length of drying, brushing and scissoring time involved. Pricing takes into account: 

• Frequency of Grooming: A pet on a 6 to 8 week schedule will take less time than a pet that only comes in once or twice a year.
• Size: A large dog will take more time to groom than a small dog.
• Breed: A smooth short coat Pug is easier to groom than a long coated Shilo Shepherd.
• Type of Style: A moderate length clipped style with scissoring finish takes less time than a long hand scissor style. 
• Coat length. A short coat takes less time to groom than a long coat. This is due to the preparation and drying time involved.
• Coat and Skin Condition: If the coat is matted or the skin is unhealthy – it takes time to fix the problem.
• Specialty Services. Deep conditioning, medicated and spa treatments for skin ailments need to stay on for a length of time and be massaged into your pets coat and skin – they often need to sit for longer to be effective. 
• Temperament: If the pet is fighting the entire grooming process, it will take longer to complete the groom. If grooming becomes too stressful or dangerous for either pet or groomer we will stop the process. You will be contacted, charged for the time and advised on how to proceed.

• Bath
• Velocity and Fluffy dry (according to pet tolerance)
• High quality shampoo and conditioner
• Nail trimming
• Nail grinding/filing for pets that tolerate the service
• Ear cleaning
• Ear plucking when required
• Pad and foot trim
• Sanitary trim
• Tidy eye area

• Bath
• Velocity and Fluff dry (according to pet tolerance)
• High quality shampoo and conditioner
• Nail trimming
• Nail grinding/filing for pets that tolerate the service
• Ear cleaning
• Ear plucking when required
• Pad and foot trim
• Sanitary trim
• Clip/scissor to request